When something goes wrong with your pet, clarity matters. It usually begins with a phone call. You will speak directly with a member of our veterinary team — not a call centre. We triage immediately and meet urgency with calm, steady action. Together, we will talk through what is happening and decide whether the concern can wait, needs to be seen soon or requires immediate attention.
Our Services
1
Emergency Care
For life-threatening conditions:
- breathing difficulty
- collapse
- pain
- bleeding
- off their back legs
- neurological signs
- trauma
- straining to urinate
- straining to defaecate
- diarrhoea with blood
- vomit with blood
- distended/bloated abdomen
- abdominal discomfort
- not settling
- uncontrolled diabetes/new diabetics hypoadrenocorticism
- post-op issues
- heart patients
- chronic issues - deteriorating
2
Urgent Care
Issues that require prompt attention but are not immediately life-threatening:
• lethargy
• Vomit
• diarrhoea
• inappetance/off food
• eaten something they shouldn't have (sock, chocolate, fruitcake, lilies, etc.)
• abdominal/musculoskeletal/oral pain
• lameness
• poisoning/toxicity
• foreign bodies (ears, noses, throats, feet, etc.)
• change in behaviour
• cat/dog fight
• trauma
• road traffic accidents
3
Pet Homegoodbyes
Peaceful, in-home euthanasia for your beloved companion. We provide a compassionate environment for your pet’s final farewell, supported by expert Quality of Life consultations to help you navigate this difficult time with kindness and care
4
Peace of Mind Consult
Everything else that falls in the INBETWEEN and cannot wait till the morning. To be reassured or to escalate as needed. When in doubt, we are just a phone call away.
Partner Practices
Here to help with things you cannot attend to:
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Offering a bridging service for seamless workflow (e.g., critical care patient transfers to yourself from home or to referral hospital).
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House visit requests that you cannot attend to
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From Summer 2026: Support OOH provision to offer seamless, affordable, friendly service for your clients, ensuring loyalty
Our vets provide clear communication with call and comprehensive clinical report to you and client
5
When is this Service Useful?
Experience the convenience of professional veterinary care in the comfort of your own home with Vet ER's PETmedics Services. Our team are specially trained ER vets dealing with Pet A & E types cases everyday. The experience they bring to the service is reassuring especially in a time of undue stress.
Emergency Care
In time of urgent need, trust Vet ER to deliver. Our experienced team is equipped with point of care diagnostic tests and equipment and can handle any emergency with calm reassuring professionalism, ensuring prompt triage and care. We try our best to always say YES and are here to solve whatever the issue may be to the best of our ability.
Strictly Indoor Pets
Particularly with strictly indoor cats they do much better at home versus a busy traditional vet practice environment
Elderly Pets
For elderly pets requiring special attention, Vet ER offers gentle and compassionate care tailored to their needs.
Anxious Animals
Anxious animals require extra care and understanding, which is why Vet ER's mobile veterinary services are perfect for pets with anxiety issues. Our team creates a calm and familiar environment, promoting a sense of security and well-being for your beloved companions.
What's involved?
1. Call us. Telephone triage
2. It can wait, be seen or please go straight down to your closest Pet ER.
3. Wait for the vet to arrive . ( We arrive to come to you on the same day). Have a space ready, a towel, some bathroom scales and please ensure that the patient is present .
4. The Visit
5. A clinical report for your records and for your vet.
Areas We Cover
South London
Southwest London
(Putney, Wimbledon, Morden, Colliers Wood, Tooting, Sutton, Raynes Park, Banstead, Kingston, New Malden, Epsom, West Croydon, Purley, Merton, Wallington, Hackbridge, Woodcote, Caterham)
West London
(Twickenham, Chiswick, Roehampton, Fulham)
Kent
(Bromley, Sidcup, Tonbridge, Tunbridge Wells, Southborough)
Surrey
(Staines, Sunbury, Feltham, Addlestone, Farnham, Guildford, Farnborough)
